Transferring an order placed for a child

This article is a short addition to the general article on transferring an order. It covers only what’s different when the Order being transferred was placed for a child through the Family section, compared to a regular transfer between two adult participants.

The parent’s side: no difference

A parent transfers an Order placed for a child exactly the same way as a regular Order placed for themselves: open the Order and enter the email of the person you’re transferring it to. There are no extra steps or restrictions on this side of the process.

Who can accept an order like this

An Order placed for a child can only be accepted into a separate, standalone participant account — that is, an account with its own email and login, not a child profile linked to someone’s parent account.

That’s because child profiles in the Family section don’t have their own email or login — they can’t be selected as the recipient, and there’s no way to log in as one to accept an Order.

So if an Order is being transferred to a child, that child needs to already have their own separate account on the platform with their own email — the transfer has to be made to that email, and the recipient logs into that same account to accept the Order and receive a new Slot.

Age eligibility when accepting an order

If the Activity the transferred Order is for has age restrictions (a minimum and/or maximum participant age), the accepting account’s age — based on the date of birth in their profile — has to fall within that range. Otherwise the Order can’t be accepted: the system will show an age-mismatch error.

If the Activity has no age restrictions, the accepting account’s age isn’t checked at all — an Order like that can be transferred to any participant regardless of age.

💡 If the recipient is a child and you get an age error. This usually means one of two things: either the recipient’s profile has the wrong date of birth, or the recipient is trying to accept the Order into a child profile instead of a standalone account (see the section above). Either way, the fix is the same — use a separate, standalone account for the child with the correct details.

Didn’t work, or still have questions? Write to us — we’ll sort it out together.